Return policy

Returns & exchanges

I gladly accept exchanges

Contact me within: 3 days of delivery
Send items back within: 7 days of delivery

I don't accept returns or cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalised orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)

Returns and exchange details

- I try to do my best in describing and photographing my items accurately. Please read the descriptions carefully!

-All my felt clothes are customize orders, refunds are not provided because of individual measurements, color, special details, personalization.

- A cancellation might be done 24 hours of purchase.

- If you have received damaged or incorrect item, please contact me as soon as possible after receiving them and we will find some solution.

Only for ready to ship items:
-If by any reasons you are not satisfied by the item you bought from my shop, I guarantee money return with no questions asked ONLY if the following requirements have been fulfilled:
- the item is returned in its original package and condition, UNUSED;
- for Lithuanian and other EU buyers, the item must be returned within 14 days of receiving an item;
- for US and other overseas buyers, the item must be returned within 28 days.
- If you wish to return an item, please contact me before sending it back. The shipment expenses will have to be paid by the buyer.
-Any refund will be made only after I receive the item back.

Please note: For your own protection, I strongly recommend that you return your goods to us by recorded delivery.